Personal support contacts

You can apply for a personal support contact if you need help staying active in your spare time or breaking out of isolation. The personal support contact will be remunerated by the municipality. You can meet in your home or go to a cafe or cinema or do some other activities together. Your interests and needs will determine what you do. The service can be provided individually or in groups.

Individuals and families who need personal support due to disability, age or social problems.

The municipality will work with you to determine whether you should have a personal support contact or receive any other services. Your needs and the needs of your family will be the deciding factor.

The service is free. You will not be responsible for covering any expenses incurred by the support contact.

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Patient and interpreter. A brochure about interpretation in the health services

This is a statutory service. See helse- og omsorgstjenesteloven § 3-2.

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Helse- og omsorgstjenesteloven

You can contact the municipality for help in applying for a support contact, or someone else can assist you if needed. If someone applies on your behalf, they must have authorization.

If someone applies on your behalf, a signed authorization must be included.

You will be notified when the municipality is processing your case, and you will have the opportunity to provide input. The municipality will gather all necessary information to make a decision, and you have the right to review the case documents. The decision letter will include the municipality’s reasoning, how the decision was reached, and who was involved in the process. The decision will be sent to you in writing.

The municipality must process your case as soon as possible. If a decision cannot be made within one month, you will receive written notification explaining the delay and an estimated time for a decision.

If you are dissatisfied with the decision, you can appeal to the municipality within three weeks of receiving it. Explain what you disagree with and why you believe the decision should be changed. If you need guidance, you can contact the municipality. If the municipality upholds its decision, the case will be forwarded to the County Governor, who will determine whether the appeal should be granted.